Description

We're looking for an experienced moderation expert to join our Player Support team. The safety and enjoyment of our players is paramount to us at Lockwood and this is a real opportunity to make a difference in an exciting space.

  • Support the Director of Player Support with the operations of the Moderation team
  • Review, evaluate and action potentially sensitive or offensive content
  • Investigate and action escalations from our third party specialists and moderation teams
  • Liaise directly with law enforcement to provide reports and intel on escalated cases
  • Review live chat logs and generate reports to maintain, adjust and constantly improve the Community Sift chat filter and our player experience
  • Develop a deep understanding of player behaviour and safety issues
  • Monitor and analyse metrics and report to the business on moderation performance and trends to improve player experience and safety
  • Work closely with our developers and third party companies to improve our moderation solutions through new innovative technologies
  • Monitor player feedback to identify and improve moderation issues
  • Resolve issues flagged internally and by our players in a timely manner
  • Provide specialist responses to Support tickets and app reviews related to online safety
  • Be an expert on the Avakin Life Community Guidelines and Terms of Service

Requirements

    Advanced experience moderating online content

    Previous experience with Community Sift, or similar tool

    Excellent judgement and attention to detail

Salary

Competitive Salary

Job Type

Other